OUR PARKS PLUS — TERMS & CONDITIONS
Last updated: 15 August 2026
1. About Our Parks Plus
Welcome to Our Parks Plus.
Our Parks Plus provides online and in-person fitness, wellbeing and lifestyle services, including live and on-demand workouts, structured courses, coaching, community features and in-person exercise sessions.
Our Parks Plus is operated by:
Our Parks Lyd
Trading as: Our Parks / Our Parks Plus
Company number: 08569970
Registered office: 10 London Mews, London, W2 1HY
Email: getfitnow@ourparks.org.uk
These Terms apply when you access our website, purchase a course or membership, participate in our programmes or use Our Parks Plus services.
By purchasing or using our services, you agree to these Terms.
2. Our services
Our services may include:
🏃♀️ Live online fitness classes
▶️ On-demand workouts and replays
🎯 Weight-loss programmes
💪 Strength programmes
🧘♀️ Yoga programmes
💙 Coaching and community support
☀️ Sunday Club sessions
🌳 In-person Our Parks Plus classes
💬 Online community features
The precise content included depends on the membership, course or service you purchase.
We may make reasonable changes to timetables, instructors, programme content and individual sessions as our services develop.
Where a material change affects a paid service, we will aim to give members reasonable notice.
3. Memberships and prices
Current membership options may include:
Our Parks Plus Standard — £10/month
Our Parks Plus Coached — £29/month or £249/year
We also offer separately priced courses and other services.
The price and exactly what is included will be clearly displayed before you purchase.
All prices are shown in pounds sterling and include VAT where applicable.
4. Free trials
Some memberships may include a free trial.
Where offered, the length of the trial and the amount you will pay afterwards will be shown before you sign up.
If you do not want your membership to continue after the trial, you must cancel before the trial ends.
If you do not cancel, your chosen payment method will be charged the stated membership price and your subscription will continue according to the billing frequency selected.
There is no long-term commitment on our cancel-anytime monthly memberships.
5. Subscriptions and recurring payments
Monthly and annual memberships automatically renew unless cancelled.
By purchasing a recurring membership, you authorise us or our payment provider to collect the relevant membership fee using your chosen payment method.
We will clearly display the price, billing frequency and important subscription information before you subscribe.
You can cancel your subscription in accordance with the cancellation instructions provided in your account or by contacting us at getfitnow@ourparks.org.uk.
Cancellation stops future renewals but does not ordinarily refund amounts already paid, except where required by law or expressly stated otherwise.
6. Courses and one-off purchases
Some Our Parks Plus programmes are purchased for a single upfront payment.
The course description will explain:
the price;
duration;
what is included;
whether live sessions are included;
how long you will have access to the content; and
whether any Our Parks Plus membership access is included.
Any included membership or bonus access will end at the end of the stated period unless you separately subscribe.
7. Your cancellation rights
UK consumers purchasing services online may have statutory cancellation rights.
Different rules can apply depending on whether you purchase a service or digital content and whether you ask us to provide access immediately.
Where you request immediate access to digital content during a statutory cancellation period, we may ask you to expressly consent to receiving that content immediately and acknowledge any effect this has on your cancellation rights.
Nothing in these Terms affects your statutory consumer rights.
We will display the applicable cancellation information during the purchase process.
8. Exercising safely
Exercise carries an inherent risk of injury.
You are responsible for exercising at a level appropriate for your individual circumstances.
Listen to your body.
Stop exercising if you experience pain, dizziness, unusual shortness of breath, chest pain or feel unwell.
If you have an injury, medical condition, are pregnant, have recently given birth, are taking medication that may affect exercise, or are unsure whether exercise is appropriate for you, seek advice from an appropriately qualified healthcare professional before participating.
You should ensure you have sufficient space to exercise safely and that any equipment you use is suitable and in good condition.
9. Weight loss and health information
Our Parks Plus provides fitness, lifestyle, educational and community support.
We do not provide individual medical diagnosis or treatment.
Information provided through our weight-loss programmes is general lifestyle and educational information and is not a substitute for personalised advice from an appropriately qualified healthcare professional.
Individual results vary.
We do not guarantee any particular amount or rate of weight loss, fitness improvement or other health outcome.
10. Weight-loss medication
Our Parks Plus does not prescribe, supply or recommend prescription weight-loss medication.
If you are considering or taking medicines such as Mounjaro, Wegovy or other weight-management medication, decisions about starting, changing or stopping treatment should be made with the appropriately qualified healthcare professional responsible for your care.
Our Parks Plus can support exercise, strength, fitness, healthier routines and community alongside your treatment, but does not replace medical care.
11. Community standards
Our community is intended to be supportive, inclusive and welcoming.
When participating, please:
💙 treat other members with respect;
💙 avoid abusive, discriminatory, threatening or inappropriate behaviour;
💙 respect other people's privacy;
💙 don't share another member's personal information without permission;
💙 don't promote unsafe health practices or present personal opinions as medical advice; and
💙 don't use the community for unsolicited advertising or spam.
We may remove content or suspend or terminate access where reasonably necessary to protect members or the community.
12. Your account
You are responsible for keeping your account details and password secure.
Memberships and course access are for your personal use and should not be shared with others unless we specifically state otherwise.
Please contact us promptly if you believe somebody has accessed your account without permission.
13. Availability
We aim to keep Our Parks Plus available and running reliably, but cannot guarantee uninterrupted access.
Occasionally services may be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.
Where a live class has to be cancelled, we will make reasonable efforts to provide an alternative where appropriate.
14. Third-party platforms
Some Our Parks Plus services are delivered using third-party platforms, including our website, community platform, video, payment and communications providers.
Those services may also be subject to the provider's own terms and privacy policies.
15. Intellectual property
Our Parks Plus programmes, workouts, videos, training plans, graphics, written materials, branding and other content belong to us or are used by us with permission.
They are provided for your personal, non-commercial use.
You may not reproduce, distribute, sell, publish, record or commercially exploit Our Parks Plus content without our written permission.
16. Our responsibility to you
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are responsible for providing our services with reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when you entered into your agreement with us or for losses resulting from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
17. Complaints
If something has gone wrong, please tell us.
Contact:
We will aim to resolve concerns fairly and promptly.
18. Changes to these Terms
We may update these Terms from time to time, for example where our services or legal requirements change.
The latest version will always be available on our website.
Where a significant change materially affects an existing paid membership, we will take reasonable steps to let affected members know.
19. Governing law
These Terms are governed by the laws of England and Wales.
If you live elsewhere in the UK, you may also benefit from mandatory consumer protections applicable where you live.