MEMBERSHIP, COURSE & PURCHASE TERMS
Last updated: August 2026
These Terms apply when you create an Our Parks Plus account or purchase, access or participate in an Our Parks Plus membership, course, programme, live session, community or other paid service.
Please read them carefully before making a purchase or taking part.
By purchasing or using Our Parks Plus, you agree to these Terms and our Privacy Policy.
Nothing in these Terms affects your statutory rights as a consumer.
1. ABOUT US
Our Parks Plus is operated by Our Parks Ltd (“Our Parks”, “we”, “us” or “our”).
Registered office: 10 London Mews, London W2 1HY
Company number: [COMPANY NUMBER]
Contact email: getfitnow@ourparks.org.uk
Our Parks Plus provides online and in-person fitness, wellbeing and lifestyle programmes, memberships, coaching, community support and related services.
2. HOW OUR PARKS PLUS IS PROVIDED
Our Parks Plus is currently delivered using GroupApp, a third-party membership and community platform.
You may need to create and maintain a GroupApp account to access some or all of your membership, courses, community and content.
You are responsible for:
providing accurate and up-to-date account information;
keeping your login details and password secure; and
telling us promptly if you believe your account has been accessed without permission.
Some payments and other services may also be provided through third-party technology or payment providers.
Those providers may have their own terms and privacy policies relating to your use of their technology.
Our Parks Ltd remains responsible for the Our Parks Plus content, programmes, coaching and community that we provide.
3. AGE AND ELIGIBILITY
You must be aged 18 or over to purchase an Our Parks Plus membership or course.
If we permit someone under the age of 18 to participate in an Our Parks Plus activity, they must have the consent of a parent or legal guardian and, where appropriate, participate under their supervision.
The parent or guardian is responsible for ensuring that the activity is suitable for the young person.
4. OUR PARKS PLUS STANDARD
£10 per month
Our Parks Plus Standard currently includes:
Daily live workouts
Unlimited on-demand workouts
Access to participating Our Parks Plus in-person sessions where available
Other Standard membership content and benefits made available from time to time
Where advertised, new members may receive a 7-day free trial before their first membership payment is taken.
Unless cancelled, Standard membership continues on a monthly rolling basis and the applicable membership fee will be charged automatically.
5. OUR PARKS PLUS COACHED
£29 per month or £249 per year
Our Parks Plus Coached currently includes:
Everything included in Our Parks Plus Standard
Access to eligible Weight Loss programmes
Access to eligible Strength programmes
Access to eligible Yoga programmes
Weekly coaching and check-ins
Sunday Club
Community chat and support
New eligible coached programmes as they are introduced
Monthly Coached membership renews monthly until cancelled.
Annual Coached membership covers the stated annual membership period and, where you select an automatically renewing subscription, will renew annually unless cancelled before the next renewal date.
The price and renewal arrangements applicable to you will be clearly shown before you complete your purchase.
6. SUNDAY CLUB
Sunday Club is included as part of an active Our Parks Plus Coached membership.
Sunday Club is currently held live on Sundays from 09:00–10:00 and typically includes:
approximately 30 minutes of presentation, discussion, coaching and accountability; and
approximately 30 minutes of live exercise with Born.
Each week may explore different subjects relating to weight management, nutrition, exercise, habits, motivation, mindset and maintaining healthy lifestyle changes.
Sunday Club is intended to provide an ongoing, supportive space where members can connect with one another, share experiences, stay accountable and continue working towards their goals.
The format, content, coach, timetable and availability of individual sessions may occasionally change.
Where reasonably possible, we will provide advance notice of significant changes.
Membership does not guarantee that every individual session will take place or that a particular coach will lead every session.
7. ONE-OFF COURSES AND PROGRAMMES
We also offer courses and programmes that may be purchased separately without an ongoing Coached membership.
These currently include:
12-Week Weight Loss Course
£79 one-off payment
A structured 12-week programme combining nutrition guidance, achievable exercise, coaching and accountability.
The course includes access to Our Parks Plus Standard for the period stated on the course purchase page.
6-Week Strength Course
£79 one-off payment
A structured six-week strength programme including on-demand workouts and weekly training plans.
The course currently includes 8 weeks of Our Parks Plus Standard access.
Beginner Yoga Course
A guided beginner yoga programme including structured practices and coaching as described on the relevant course page.
Where advertised, the course includes 8 weeks of Our Parks Plus Standard access.
The price and exact access period will always be displayed before purchase.
We may introduce other courses and programmes from time to time. The relevant sales page will set out the price, duration, principal content and any membership access included.
8. INCLUDED MEMBERSHIP ACCESS
Some one-off courses include a period of Our Parks Plus Standard membership.
The length of included membership will be stated on the relevant course page before purchase.
If an included membership period will automatically convert into a paid recurring membership afterwards, we will clearly tell you before you purchase.
Where automatic conversion applies, we will tell you:
the price you will pay;
when the first payment will be taken;
how frequently you will subsequently be charged; and
how to cancel.
We will not charge you for an ongoing subscription unless you have agreed to it.
9. PRICES AND PAYMENT
All prices are displayed in pounds sterling (£).
The total amount payable will be shown before you complete your purchase.
Where applicable, prices include VAT or other taxes required by law.
Payments may be processed by Our Parks or by a third-party payment or membership provider.
By providing payment details, you confirm that you are authorised to use the selected payment method.
For recurring memberships, you authorise the applicable payment provider to take the membership fee at the frequency shown when you subscribe until your membership is cancelled.
10. FREE TRIALS
Where we offer a free trial, the length of the trial and the price payable afterwards will be clearly displayed before you sign up.
For example, Our Parks Plus Standard may be offered with a 7-day free trial followed by membership at £10 per month.
If a free trial automatically becomes a paid membership, this will be made clear before you sign up.
You may cancel during the free trial in accordance with the cancellation instructions provided to you to avoid the first recurring membership charge.
Unless otherwise stated, free trials are intended for new customers and we may limit free trials to one per person.
11. MEMBERSHIP RENEWAL
Recurring memberships continue until cancelled.
Monthly memberships are charged monthly.
Where an annual membership is sold on an automatically renewing basis, the annual membership fee will be charged at each renewal unless you cancel before the next payment becomes due.
We will make the renewal arrangements clear when you purchase your membership.
We may also send reminders about upcoming annual renewals.
12. CANCELLING YOUR MEMBERSHIP
We want cancelling an Our Parks Plus membership to be straightforward.
You can cancel your recurring membership at any time using the cancellation facility available through your account or membership platform, or by contacting us at getfitnow@ourparks.org.uk if you require assistance.
Cancelling stops future renewal payments.
Unless otherwise stated, you will continue to have access to your paid membership until the end of the period you have already paid for.
For example, if you cancel a monthly membership halfway through the month, your membership would normally remain active until the end of that monthly billing period.
Cancellation of future renewal is separate from any statutory right you may have to cancel a newly entered contract.
Rejoining
If you cancel your membership and later rejoin, your new membership will normally be charged at the price and be subject to the terms available at the time you rejoin.
Previous, introductory or promotional membership prices are not guaranteed when you rejoin.
13. YOUR 14-DAY CANCELLATION RIGHTS
When you purchase online, you may have a legal right to change your mind and cancel your contract within 14 days, subject to the rules and exceptions that apply to the type of service or digital content you have purchased.
We will not restrict any cancellation or refund rights that you have under UK consumer law.
Services beginning during the cancellation period
If you ask us to begin providing a service during your 14-day cancellation period and then exercise your legal right to cancel, we may be entitled to charge a proportionate amount for services already supplied, where permitted by law.
Digital content available immediately
Some Our Parks Plus programmes include digital content that becomes available immediately after purchase.
Where required, before immediate digital content is supplied we will ask you to expressly consent to receiving that content immediately and acknowledge that, once supply begins, this may affect your statutory right to cancel in relation to that digital content.
Your statutory rights are not affected where digital content or services are faulty, not as described or not provided with reasonable care and skill.
14. REFUNDS
Your statutory rights always apply.
Outside those rights, payments for membership periods that have already begun are not normally refundable simply because you decide not to use your membership.
However, we recognise that circumstances differ and may consider refund requests on a case-by-case basis.
If we cancel a paid programme or are unable to provide a substantial part of something you have purchased, we will provide an appropriate remedy. Depending on the circumstances and your legal rights, this may include an alternative, credit, partial refund or full refund.
Nothing in this section limits your rights under consumer law.
15. PROMOTIONAL CODES AND SPECIAL OFFERS
From time to time we may offer:
Discount codes
Introductory prices
Free trials
Promotional memberships
Referral offers
Other special offers
Additional terms may apply to individual promotions.
Unless stated otherwise:
promotional codes cannot be exchanged for cash;
only one promotional code may be used per transaction;
promotions cannot normally be applied retrospectively; and
offers may have eligibility requirements and expiry dates.
We will not remove or reduce statutory consumer rights through a promotion.
16. LIVE CLASSES, COACHING AND TIMETABLES
We aim to provide the live workouts, coaching sessions, Sunday Club sessions and other activities advertised as part of your membership.
However, coaches may occasionally be unavailable and sessions may need to be rescheduled, replaced or cancelled.
Timetables and programme content may also evolve as Our Parks Plus develops.
We may make reasonable changes to individual sessions, coaches, timetables and programme content.
If we make a significant change to the fundamental nature of a paid membership or programme, we will communicate this appropriately and respect any rights you have as a consumer.
17. IN-PERSON CLASSES
Some memberships may include access to participating in-person Our Parks Plus sessions.
Locations and availability may vary and are not guaranteed in every area.
Individual sessions may have capacity restrictions and may be subject to separate booking requirements.
The availability of an in-person class in a particular location is not guaranteed for the entire duration of your membership.
18. HEALTH, FITNESS AND MEDICAL INFORMATION
Our Parks Plus provides general fitness, wellbeing, nutrition and lifestyle information and support.
Our Parks Plus is not a medical service, and our programmes are not a substitute for individual medical advice, diagnosis or treatment.
Our coaches, instructors, employees and contractors do not provide medical diagnoses, treatment or personalised healthcare recommendations unless expressly stated and appropriately qualified to do so.
You are responsible for deciding whether an activity is appropriate for you and for exercising within your own limits and capabilities.
You should seek appropriate advice from a qualified healthcare professional before beginning or continuing a programme if you:
have a medical condition, injury, illness or health concern;
are pregnant, think you may be pregnant, have recently given birth or are breastfeeding;
take medication that may affect your ability to exercise safely;
have been advised to limit or avoid exercise;
are returning to exercise following illness, surgery, injury or medical treatment; or
otherwise have concerns about whether an activity is suitable for you.
Nutrition, weight-management, fitness and wellbeing information provided through Our Parks Plus is for general educational purposes and should not be treated as personalised medical or dietetic advice.
19. LIVE AND RECORDED EXERCISE
During live and recorded sessions, our coaches may not be able to see, monitor, supervise or correct every participant individually.
You are responsible for:
exercising within your own ability and fitness level;
using appropriate technique;
following appropriate modifications where necessary;
monitoring how you feel during exercise; and
stopping an activity where appropriate.
Stop exercising if you experience pain, dizziness, faintness, unusual shortness of breath or other concerning symptoms.
Seek appropriate medical assistance if you experience symptoms that require urgent attention.
20. YOUR EXERCISE ENVIRONMENT AND EQUIPMENT
When participating remotely, you are responsible for ensuring that you have a safe and suitable environment in which to exercise.
This includes taking reasonable steps to:
remove obvious hazards and obstacles;
provide sufficient space for the activity;
wear appropriate clothing and footwear;
use equipment that is safe and suitable;
stay hydrated; and
take breaks whenever needed.
You are responsible for using exercise equipment appropriately and in accordance with any relevant manufacturer instructions.
21. RESULTS
Everyone is different.
Examples, testimonials and member stories may describe individual experiences, but we cannot guarantee specific weight loss, fitness, strength, health or wellbeing results.
Results vary depending on many factors, including participation, starting point, lifestyle and individual circumstances.
Our aim is to provide structure, coaching, movement, education, accountability and community support to help members work towards their own goals.
22. COMMUNITY STANDARDS
Our Parks Plus is intended to be a welcoming, inclusive and supportive community.
Members must treat other members, coaches and staff respectfully.
We may remove content or restrict or suspend community access where someone:
harasses, abuses or threatens another person;
discriminates against another member;
repeatedly disrupts the community;
shares inappropriate, harmful or unlawful material;
uses another member's personal information without permission;
promotes or sells unrelated products or services without permission; or
otherwise seriously or repeatedly breaches our community standards.
Where appropriate, we will try to resolve issues fairly before suspending or terminating a membership.
Serious misconduct may result in immediate action.
23. RESPECTING OTHER MEMBERS' PRIVACY
Our Parks Plus community spaces, Sunday Club and other group sessions are intended to provide supportive environments where members can communicate openly.
You must respect the privacy of other members.
Unless the person concerned has given you permission, you must not record, photograph, screenshot, reproduce, publish or share outside Our Parks Plus:
another member's personal information;
comments or experiences shared by another member;
images or recordings of another member; or
discussions taking place within private community spaces or group sessions.
This is particularly important where members discuss personal experiences relating to weight, health, fitness or wellbeing.
We may take action where a member seriously or repeatedly breaches another member's privacy.
24. YOUR ACCOUNT AND PERSONAL USE
Your membership and course access are for your personal use.
You must not share your account, login details, paid course access or membership with another person unless we expressly permit this.
You are responsible for keeping your account information accurate and your login details secure.
Please contact us promptly if you believe somebody else has accessed your account without permission.
25. INTELLECTUAL PROPERTY
Our Parks Plus videos, workouts, training plans, course materials, presentations, graphics, text and other content are owned by or licensed to Our Parks.
Your purchase gives you a personal, non-transferable right to access and use the content for your own non-commercial purposes.
You must not reproduce, distribute, sell, publish, commercially exploit or make our paid content available to others without our permission.
26. TECHNOLOGY AND SERVICE AVAILABILITY
We aim to provide reliable access to Our Parks Plus but cannot guarantee that technology will operate without interruption at all times.
Access may occasionally be affected by:
platform maintenance;
internet or connectivity problems;
streaming interruptions;
device compatibility;
third-party platform outages; or
other technical issues outside our reasonable control.
You are responsible for having a suitable internet connection and compatible device where these are required to access an online service.
Where a significant technical problem within our control prevents us from providing a substantial part of a paid service, we will take reasonable steps to resolve it and will respect any applicable consumer rights.
27. CHANGES TO PRICES
We may change membership prices from time to time.
A price change will not retrospectively change a payment you have already made.
Where a change affects an existing recurring membership, we will provide reasonable advance notice before the new price applies.
If you do not wish to continue at the new price, you may cancel your membership before the new price takes effect.
28. CHANGES TO OUR SERVICES OR THESE TERMS
Our Parks Plus will continue to evolve, and we may make reasonable changes to programmes, features, timetables and these Terms.
We may update these Terms where reasonably necessary, including because our services, technology or legal and regulatory requirements change.
We will not use this right to make arbitrary changes that unfairly disadvantage customers.
Where a material change affects an existing member, we will take reasonable steps to bring it to their attention.
The latest version of these Terms will be available on our website.
29. WHEN WE MAY SUSPEND OR END ACCESS
We may suspend or terminate access where there is a legitimate reason to do so, including:
serious or repeated breach of these Terms;
fraudulent payment activity;
inappropriate sharing of membership or course access;
serious or repeated breach of another member's privacy;
misuse of our services; or
serious misconduct towards members, coaches or staff.
Where appropriate, we will provide notice and an opportunity to resolve the issue.
Serious misconduct may result in immediate suspension or termination.
Any refund due will depend on the circumstances and your statutory rights.
30. OUR RESPONSIBILITY TO YOU
We will provide our services with reasonable care and skill.
Exercise and physical activity naturally involve some risk, and you remain responsible for following the health and safety provisions set out in these Terms.
However, nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
In particular, nothing excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
31. PRIVACY
We process personal information in accordance with our Privacy Policy.
Please read the Privacy Policy alongside these Terms for information about how we collect, use, store and protect personal data and about your rights.
32. COMPLAINTS AND CONTACTING US
We want to resolve problems quickly and fairly.
If you have a question or complaint about your membership, payment, cancellation, programme, course or these Terms, please contact:
Our Parks Ltd
Email: getfitnow@ourparks.org.uk
Registered office: 10 London Mews, London W2 1HY
Please provide enough information for us to identify your account and understand your query.
33. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections that apply where you live.
Nothing in these Terms limits any rights you have to bring proceedings in a court available to you under applicable consumer law.
34. YOUR STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights.
For independent information about your consumer rights, you can contact Citizens Advice or your local consumer protection service.